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Client Feedback Form
We are continually seeking ways to improve the quality of our service and would be grateful if you could take a few minutes to complete this feedback form.
Name of Firm
*
Address
Street Address
Address Line 2
City
Postcode
Name of Person Completing this form
First
Last
Email
Position at Firm
Case Name
Case Number
Name of Barrister
Starting Date of Case
End Date
Communication and Client Care
The professionalism of the clerks at Chambers is:
Excellent
Very Good
Good
Fair
Poor
How could we improve our service?
Did the barrister deliver work within the agreed timescales?
Yes
No
If not, were you informed of any factors likely to cause delay?
Yes
No
Are you content with the level of fees charged?
Yes
No
If not, why not?
Do you consider fees charged to be:
At Market level
Below Market level
Above Market level
Did Chambers provide the appropriate level of confidentiality/privacy?
Yes
No
If not, why?
Returns/Reassignments (where appropriate)
If the barrister of choice was unable to provide the appropriate services was help offered to find counsel from elsewhere in chambers?
Yes - go to (a)
No - go to (b)
Not Applicable - go to the next question
a) If Yes, did you use the re-assigned barrister?
Yes
No
Were you happy with the services of this alternative counsel?
Yes
No
b) If No, why not?
Advocacy and Preparation
Was the barrister dealing with your case sufficiently knowledgeable about the details of the case:
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
Prepared when arriving at meetings or court:
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
If you disagree please explain:
Approachable:
Strongly Agree
Agree
Disagree
Strongly Disagree
Don't Know
If you disagree please explain:
Where a representation of your firm was not present at the proceedings, did chambers inform you of the outcome of the case:
Yes
No
If Yes, how?
Orally
In writing
By email
Not informed
b) If No, why not?
Do you or did you have any formal complaint that you made or would like to make to Chambers?
Yes
No
If yes, have you submitted your complaint?
Yes
No
General
Would you use this Chambers again?
Yes
No
Please provide any additional feedback:
Thank you for taking the time to fill in this questionnaire.
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