Feedback

Name of Firm*

Address

Street Address Address Line 2 City Postcode

Name of Person Completing this form

First Last

Email

Position at Firm

Case Name

Case Number

Name of Barrister

Starting Date of Case

End Date

Communication and Client Care

The professionalism of the clerks at Chambers is:

How could we improve our service?

Did the barrister deliver work within the agreed timescales?

Yes
No

If not, were you informed of any factors likely to cause delay?

Yes
No

Are you content with the level of fees charged?

Yes
No

If not, why not?

Do you consider fees charged to be:

At Market level
Below Market level
Above Market level

Did Chambers provide the appropriate level of confidentiality/privacy?

Yes
No

If not, why?

Returns/Reassignments (where appropriate)

If the barrister of choice was unable to provide the appropriate services was help offered to find counsel from elsewhere in chambers?

Yes - go to (a)
No - go to (b)
Not Applicable - go to the next question

a) If Yes, did you use the re-assigned barrister?

Yes
No

Were you happy with the services of this alternative counsel?

Yes
No

b) If No, why not?

Advocacy and Preparation

Was the barrister dealing with your case sufficiently knowledgeable about the details of the case:

Prepared when arriving at meetings or court:

If you disagree please explain:

Approachable:

If you disagree please explain:

Where a representation of your firm was not present at the proceedings, did chambers inform you of the outcome of the case:

Yes
No

If Yes, how?

Orally
In writing
By email
Not informed

b) If No, why not?

Do you or did you have any formal complaint that you made or would like to make to Chambers?

Yes
No

If yes, have you submitted your complaint?

Yes
No

General

Would you use this Chambers again?

Yes
No

Please provide any additional feedback:

Client Feedback Form

Communication and Client Care

Returns/Reassignments (where appropriate)

Advocacy and Preparation

General

Thank you for taking the time to fill in this questionnaire.